At Wellers, we are committed to handling personal data fairly, transparently and in accordance with data protection law.
If you are unhappy with how we have handled your personal information, you have the right to make a data protection complaint to us.

How to Make a Data Protection Related Complaint

You can raise a data protection complaint with us in the following ways:

  • Email: GDPR@wellerslawgroup.com
  • Post: Data Protection Officer, Wellers Law Group LLP, Tenison House, 45 Tweedy Road, Bromley Kent BR1 3NF
  • Telephone: 020 8464 4242

You may also raise your concern with any member of staff, and it will be passed to the appropriate person to handle.

What to Include

To help us investigate your complaint, please provide:

  • Your full name and contact details
  • Details of the issue or concern
  • Any relevant dates, correspondence or reference numbers
  • The outcome you are seeking (if known)

If you are acting on behalf of someone else, we may require evidence of your authority.

How We Will Handle Your Complaint

We will:

  • Acknowledge your GDPR-related complaint within 30 days
  • Review the issues raised and make any necessary enquiries
  • Keep you informed of progress where appropriate
  • Provide a written outcome without undue delay

We may contact you if we need further information to investigate your complaint.

Our Approach

We will:

  • Treat your complaint fairly and objectively
  • Investigate the matter proportionately
  • Take appropriate corrective action where required
  • Use complaints as part of our ongoing risk and compliance monitoring

If You Are Not Satisfied

If you are unhappy with our response, or if we have not resolved your complaint, you have the right to refer your concerns to :

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/make-a-complaint/
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113

The ICO will normally expect you to have raised your complaint with us first.

You will find a copy of our complaints form by clicking on this link: Data Protection Complaints form

Relationship with Our General Complaints Procedure

This procedure relates specifically to data protection matters (how we collect, use, store or share personal data).

If your complaint relates to the legal service we have provided, please refer to our general complaints procedure here: SRA complaints procedure